Privacy policy

Connemara Sheep & Wool Centre

Last updated: 24/03/2026

This Privacy Policy describes how the Connemara Sheep & Wool Centre (sheepandwoolcentre.com) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Irish and EU data protection law.

1. Who We Are

Data Controller: Connemara Sheep and Wool Centre, Letterbrickaun, Leenane, Co. Galway, Ireland H91 P28K

Email: info@sheepandwoolcentre.com

Telephone: +353 (0) 95 42323

2. What Personal Information We Collect

Device Information

When you visit our website, we automatically collect certain information about your device, including your web browser version, IP address, time zone, and cookie data. We also collect information about the pages you view and how you interact with the site.

Purpose: To load the site accurately and to perform analytics to optimise the site.

Legal basis: Legitimate interests (improving site performance and user experience).

Order Information

When you place an order, we collect your name, billing and shipping address, payment information, email address, and phone number.

Purpose: To fulfil your order, process payment, arrange shipping, and communicate with you about your purchase.

Legal basis: Performance of a contract.

Customer Support Information

If you contact us for support, we collect the information you provide in that communication.

Purpose: To respond to and resolve your query.

Legal basis: Legitimate interests (providing customer support).

Marketing Communications

If you opt in to receive our newsletter or marketing emails, we collect your email address and name.

Purpose: To send you updates, promotions, and new arrivals from the Sheep & Wool Centre.

Legal basis: Consent. You may withdraw your consent at any time by clicking 'unsubscribe' in any marketing email or by contacting us directly.

3. How We Share Your Information

We share your personal information with trusted service providers as necessary to operate our business:

Shopify — our e-commerce platform. See Shopify's privacy policy at shopify.com/legal/privacy.
Google Analytics — to help us understand how visitors use our website. You can opt out at tools.google.com/dlpage/gaoptout.
Meta (Facebook/Instagram) — where you have interacted with our ads or social content, we may share limited data with Meta for advertising purposes. You can manage your preferences at facebook.com/settings/?tab=ads.
Courier/shipping partners — your name and delivery address are shared with our delivery providers to fulfil your order.
Email marketing platform — if you subscribe to our mailing list, your details are stored with our email service provider.

We do not sell your personal data to third parties. We may also disclose your information where required by law or to protect our legal rights.

4. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy:

Order and transaction data: retained for 7 years in line with Irish tax and accounting obligations.
Customer support communications: retained for 2 years from the date of the last interaction.
Marketing preferences and email lists: retained until you withdraw your consent or unsubscribe.
Website analytics data: retained for 26 months (Google Analytics default).

5. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to ask us to correct inaccurate or incomplete data.
Right to erasure — to request deletion of your personal data, subject to legal obligations.
Right to restriction — to ask us to limit how we use your data.
Right to data portability — to receive your data in a structured, machine-readable format.
Right to object — to object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@sheepandwoolcentre.com. We will respond within one month.

6. Cookies

Cookies are small text files stored on your device when you visit our website. We use the following categories of cookies:

Essential cookies — necessary for the site to function (e.g. shopping cart, checkout, session management).
Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics, Shopify analytics).
Marketing/advertising cookies — used to deliver relevant advertising on other platforms (e.g. Meta Pixel, Google Ads).

Most browsers accept cookies automatically. You can control or block cookies through your browser settings, though doing so may affect site functionality. For more information, visit www.allaboutcookies.org.

To opt out of targeted advertising:

Facebook/Meta: facebook.com/settings/?tab=ads
Google: google.com/settings/ads/anonymous
Network Advertising Initiative: optout.aboutads.info

7. International Data Transfers

Your personal information is initially processed in Ireland and may be transferred to and stored in Canada or the United States by our service providers (including Shopify). These transfers are carried out in compliance with GDPR. For more information, see Shopify's GDPR Whitepaper at help.shopify.com/en/manual/your-account/privacy/GDPR.

8. Automated Decision-Making

We do not make automated decisions that have a legal or significant effect on you. Our processor Shopify uses limited automated fraud detection (such as temporary blocks on IP addresses or payment cards associated with failed transactions). These measures do not have a legal or otherwise significant effect on you.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. When we make significant changes, we will update the 'Last updated' date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us & Complaints

For any questions about this Privacy Policy, or to exercise your data rights, please contact us:

Connemara Sheep and Wool Centre

Letterbrickaun, Leenane, Co. Galway, Ireland H91 P28K

Email: info@sheepandwoolcentre.com

Tel: +353 (0) 95 42323

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission of Ireland:

Data Protection Commission: www.dataprotection.ie

Online complaint form: forms.dataprotection.ie/breach-notification